If you're a current customer moving to another Mediacom service area, here are a few important things to know to help ensure a smooth transition.
At least 7 days prior to your move, call us at: 800-479-2082 to share your moving details (account number, dates, new address) and to set up an installation appointment.
There's a good chance many of your channels will be exactly the same at your new address. Once you're settled in, peruse the channel guide to familiarize yourself with the lineup.
You may be able to take your current equipment with you to your new address. If not, check out our easy drop off resources and you'll receive new equipment at your new location
There will be no interruption in your email service during your move. Your Mediacom account usernames and passwords will also stay the same, or you may choose to change them.
Depending on your new address and area code, you may be able to keep your current home phone number. You can also set up call forwarding to have home calls directed to your cell.
We're always available and happy to help. Our call center is open 24/7 and our agents are ready to assist you in whatever you may need.
If you have just moved into a Mediacom service area, welcome! We're here to help. Mediacom offers the latest in high-speed internet, phone and cable TV, tailored to your specific needs. Featuring the best in-home Wi-Fi, TiVo DVR and unlimited nationwide calling, Mediacom delivers the latest technology at prices that won't bust your budget.
Fast in-home WiFi
TiVo Integration
Modern Caller ID
TV Everywhere
Apps On-Demand
Make sure your electricity is turned on. We can't hook you up without power.
When placing your order, let us know exactly what you need. We cannot add cable boxes, etc. on day of installation.
Your cell phone is the best way for us to contact you and for you to contact us.
Our technicians can only install your services when an adult, 18+ years old, is present.
Prior to our tech leaving, make sure you understand how to operate all your devices, as well as enter user names and passwords.
If you're not completely satisfied, you'll get your money back.
Don't miss a day of work waiting for installation.
No more wasting time waiting for technicians to arrive.
Enjoy our services with no long term agreements necessary.
Manage your Mediacom account from the palm of your hand.
We're always ready and available to help.
* Service Guarantees: Customers in good standing who are not 100% satisfied with any Mediacom service may disconnect during the first 90 days and, upon request, receive a full refund of monthly recurring service and equipment rental fee(s) actually paid. Night & weekend appointments and 30-minute arrival windows are not available in all areas and have limited availability.